Now Hiring - Inside Sales and Industrial Account Support Specialist in Yakima, WA

Inside Sales & Account Support Specialist
Job Description

Company Description

Horizon Distribution, Inc. is a 143-year-old, family owned, regional independent full line hardware distributor. We specialize in providing solutions to applications in a range of industries including Retail Lumberyards, Farm Stores, Nurseries, Metal Fabrication/Machine
Shops, RV and Manufactured Housing, Oil and Gas, Atomic Energy, Food Processing, Fruit
Packing, Utilities and Local, County, State and U.S. Government Agencies throughout the
Northwest.

We have a broad inventory mix, a large and efficient distribution center and a highly rated, robust website.

Additional Information

HDI offers a competitive compensation package, and comprehensive benefits including
Medical, Dental, Life, and 401k with a company match program.

“Our mission is to be our customers’ first choice for quality products, value added services and solutions designed for them to successfully achieve their objectives”

For more information about Horizon Distribution, Inc., please visit [please apply online] of Job:

The primary function of the Inside Sales & Account Support Specialist is to assist HDI’s customers and sales representatives in exceeding their needs and expectations in a fashion consistent with our company mission statement.

At HDI, we work as a team within all areas of our operations to deliver service excellence.
Consistent with this, we should always strive to act as a team when facing the inevitable challenges the marketplace will put before us. As a team member, effective communication is the key to continuous improvement as we seek to provide top value to our customer base.

Primary Daily Duties:

• Provide best in class customer service to both external and internal customers – building ongoing professional relationships.
• Answer incoming customer and vendor calls.
• Receive request for quotations, orders, order changes/adjustments, order cancellations, and updates/lead times from all customers.
• Procure nonstock items to meet customer request/needs.
• Work with vendor reps for price breaks or additional discounts, and/or better lead times.
• Handle purchase orders, customer orders, or billing/AR discrepancy in a timely manner.
• Create accurate and concise paperwork – quotes and orders.
• Manage purchase orders from generating a purchase order to vendor confirmation to invoicing customer. Following Inside Sales procedures.
• Effectively communicate with all customers with pertinent order information – estimated lead times, status of items with suggested substitute, manufacture delays, etc.
• Utilize Tracker to note pertinent order information.
• Complete Return Material requests; i.e tool repairs, defective merchandise, etc.
• Write customer credits
• Support sales representatives.
• Act as a backup or primary, when necessary, for government divison – sourcing, quoting, and ordering.
• Work with other departments to achieve company’s objectives.
• Other job functions, as needed.

Territory Duties:

• Meet or exceed budgeted sales and gross margin monthly and YTD goals.
• Prepare sales plans for key accounts and targeted prospects.
• Attend weekly divisional meetings
• Prospect new customers and new business opportunities.
• Exceed customer expectations and create multiples contacts within your accounts.
• Plan effective sales calls and maintain a regular call schedule. Record in Salesforce.
• Understand and effectively communicate Horizon Distribution’s service abilities and product offering
• Maintain consistent and clear communication with Inside Sales and Divisional Managers.
• Find new opportunities for process improvements and make clear suggestions.
• Penetrate existing accounts by constantly looking for new opportunities and solutions.
• Strive to be a value-added sales person by always finding ways to save the customer both time and money. Document cost savings and report to customer and Division Manager.
• Assist in contract maintenance.
• Display consistent “can-do” positive attitude. Strive to constantly improve!

Supervision Received:

• This position is overseen by our Inside Sales Manager.
• Budget will be reviewed by Divisional Manager.
• Work is performed under defined and uniform procedures.

Responsibilities:

• Maintaining positive rapport for all external and internal customers; includes but not limited to, customers, vendors, sales representatives, and HDI company personnel.

The ideal candidate will be highly-motivated, a self-starter, and a TEAM PLAYER. Also, express the willingness to learn and grow with the company in future years.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Proficient computer skills; including, email, Word, Excel, etc.
• Excellent verbal and written communication – including emails
• Ability to handle stress, self-starter and more importantly a TEAM PLAYER
• Ability to multitask and prioritize in a fast-pace working environment.
• Excellent history of on time, consistent work experience.
• Ability to convert prospects into profitable accounts, based on Horizon Distribution’s requirements/needs.
• Willingness and flexibility

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Yakima, WA 98902: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person